General FAQ on COVID-19
What is coronavirus?
According to the World Health Organization,
“Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). A novel coronavirus (nCoV) is a new strain that has not been previously identified in humans. ”
The disease caused by the novel coronavirus has been named COVID-19 by the World Health Organization.
How does coronavirus spread?
The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets.
What are the symptoms of coronavirus?
The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing special treatment.
The best travel advice is to take precautions and ensure you have accurate, up to date information.
There are a few additional precautions that can be taken before, during, and after travel.
Before you Travel
Pack 14 days of extra medication — In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least two weeks beyond the length of your trip. Also bring a list of the names, strengths and dosages of all medications in case refills are required.
Mobile phone instructions — Guests should enable an international travel plan inclusive of voice and data. Cell phones will not work the same in all countries without an international plan and Wi-Fi is not as available in many countries. An international plan will enable you to stay connected at a reasonable rate and ensure you can be contacted.
Purchase travel protection — It's always a good idea and strongly recommended that you purchase some form of travel protection, not only to protect from any losses stemming from unforeseeable circumstances during your vacation, but to also have confidence to make new plans.
Be aware of potential travel delays – Regularly check your flight status to find out if your flight has been delayed or cancelled. Airports may have specific travel advice, and there may be significant delays at the airport during check in and immigration.
Practice healthy travel habits — According to the World Health Organization and the U.S. Centers for Disease Control, the simplest and most effective way to prevent illness, is to take extra care to practice basic health habits, including:
•Washing your hands frequently for at least 20 seconds
•Taking advantage of hand sanitizer wherever it's available
•Covering your nose and mouth when coughing or sneezing using a tissue or your bent elbow. And always dispose of the used tissue and wash your hands afterwards
•Avoiding touching your eyes, nose and mouth with your hands
•Avoiding close contact with sick people
•Avoid spending time in large crowds or crowded areas
Transport – entry, exit and transit
If you are in an effected area or transiting an area with cases of corona virus, contact your travel advisor to determine any potential changes in services or entry requirements.
Returning from a destination and you feel unwell – Airlines must report passengers on board showing signs of an infectious disease, including fever, sweats or chills.
If you develop symptoms during travel or within 14 days of returning home, see a doctor for an urgent assessment.
Terms & ConditionsFor any travel concerns please contact one of our travel advisors.